Shipping policy

Order processing
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays are processed the next business day. You will receive a shipping confirmation email with tracking information once your order leaves our facility.


Domestic shipping (United States)
We offer the following options at checkout:

  • Economy - FREE on orders of $50.00 and over, 5-8 business days
  • Economy - $4.90 (0-5 lb), 5-8 business days
  • Economy - $19.90 (5-70 lb), 5-8 business days
  • Standard - $6.90 (0-1 lb), 3-4 business days
  • Standard - $9.90 (1-5 lb), 3-4 business days

Delivery estimates are in business days after your order has been processed and do not include processing time. Transit times are provided by the carrier and are not guaranteed.


International shipping
International shipping is available to select destinations. Rates and transit times are calculated at checkout based on your destination and the weight of your order. Any customs duties, import taxes or brokerage fees are the responsibility of the customer and are not included in the shipping rate unless stated at checkout.


Tracking
Once your order ships you will receive a confirmation email containing a tracking number. Please allow up to 48 hours for tracking information to update with the carrier.


Delays
We are not responsible for delays caused by the carrier, severe weather, customs processing, or other circumstances outside our control. If your tracking has not updated for more than 7 business days, please contact us and we will open an investigation with the carrier.


Lost, stolen or damaged packages
If your package is marked delivered but you have not received it, please check with your neighbors and your local carrier first. If it still cannot be located, contact us within 14 days of the delivery date and we will help resolve it. If your order arrives damaged, contact us with photos of the packaging and the item so we can make it right.


Incorrect addresses
Please double-check your shipping address at checkout. We are not able to reroute a package once it has shipped, and orders returned to us due to an incorrect or incomplete address may be subject to a reshipment charge.


Returns
For information about returns and refunds, please see our Return and refund policy.


Questions
If you have any questions about shipping, contact us at admin@tosorohome.com.